According to the law on distance and off-premises contracts, the customer has the right to withdraw from the contract within 14 days of the day on which they received the goods. Customers who are companies or other types of legal entities do not have a right of withdrawal. If the customer withdraws from the contract, PowerCure will refund all payments received from the customer, excluding the delivery costs for the return shipment.

If the customer chooses to keep certain goods and only return part of their order, the delivery costs will not be refunded. The Customer is only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The refund will be made without undue delay and in any event no later than 14 days after the date on which PowerCure is notified of the customer's decision to withdraw from the contract. However, PowerCure may withhold the refund until PowerCure has received the goods back from the customer or until the customer has provided proof that the goods have been returned, whichever occurs first. The refund to the customer will be made using the payment method chosen by the customer in their order, unless otherwise agreed or if it is not possible for PowerCure to refund using that payment method. If the Customer wishes to exercise the right of withdrawal, the Customer must send an email to PowerCure at info@powercure before the end of the withdrawal period. shop and a return form will be sent. The Customer is responsible for the costs of the return shipment. The Customer must return the goods to PowerCure without delay and in any case no later than 14 days after the date on which the Customer notified PowerCure of their decision to withdraw from the contract. The cooling-off period is deemed to have been complied with if the Customer returns the goods before this fourteen-day period has expired.

Complaints

Customers always have a one-year warranty from the date of receipt of the product. Customers who wish to claim defects in the product must contact PowerCure as soon as possible after discovering the defect. To be valid, the complaint must be submitted within a reasonable period of time after the Customer has noticed or should have noticed the defect. A complaint submitted within one month of the discovery of the defect is always deemed to have been submitted within a reasonable period of time. The Customer must inspect the products upon receipt and report any damage to the packaging immediately to the driver and to PowerCure. If delivered products are defective, PowerCure will apply the applicable consumer legislation. A customer who is dissatisfied with their goods as a result of obvious material or manufacturing defects, including damage incurred during transport, must notify PowerCure as soon as possible via info@powercure.shop. PowerCure offers the possibility of a price reduction in the event of a complaint, initially if return and redelivery are considered too expensive due to the nature of the defect. In the event that the customer has to return a defective product to PowerCure, PowerCure will provide the customer with instructions for doing so. If PowerCure has to refund the purchase price in full or in part, this will be done without undue delay after the complaint has been accepted, but no later than within 14 days.

Warranty

Our products are made from first-class materials and using advanced technology. They are thoroughly tested so that we can be sure that they perform flawlessly for the tasks for which they are intended. However, it is possible that products may have a material or manufacturing defect. It is of the utmost importance to us to receive feedback about defective products as soon as possible so that we can take further action. For warranty claims, please contact the point of sale within 30 days of discovery. Please show your receipt to validate the warranty. PowerCure provides a 1-year warranty on the following products: PowerCure Pro Handheld and the PowerCure handheld. The warranty covers defects in materials or workmanship and does not cover defects caused by you.

Need help?

Please contact us at info@powercure.shop for questions about refunds and returns.